Return & Refund Policy

Effective Date: May 25, 2025

Website: https://shriradhagovindstore.com/

Store Address: 155, 2nd Floor, Madan Mohan Ghera, Vrindavan, Mathura – 281121

1. General

This website is operated by Shri Radha Govind Store. We aim to ensure complete satisfaction with every purchase. In rare cases, we provide return/refund for defective or damaged products under this policy. Using our website confirms your agreement to this policy.

2. Definitions

• Business Days: Monday to Friday excluding public holidays.
• Customer: Buyer purchasing for personal use.
• Date of Transaction: Date when order was placed or paid.
• Website: Our official site as mentioned above.

3. Refund Rules

• Orders canceled due to stock issues are fully refunded.
• No cancellation after dispatch.
• No return/refund for incorrect model or color ordered by customer.
• Shipping charges are non-refundable.
• Valid proof (invoice/delivery slip) required.
• Refund processed only after inspection and approval.
• If replacement unavailable, refund will be issued.
• Refunds credited to original payment method.
• Manufacturer warranty issues are handled via manufacturer directly.

4. Damaged in Transit

• Must report damage within 24 hours of delivery.
• Item must be returned in original packaging.
• We may offer repair, replace, or refund after inspection.

5. Payment Deducted But No Order

If payment is deducted and order not confirmed, wait for 7 business days. If issue remains unresolved, contact us at support@shriradhagovindstore.com.

6. Exemptions

• Items on sale or promotion
• Used/opened items
• Non-original condition products
• Damage due to misuse
• Gifts/free products
• Products purchased with known defects
• Returns requested after return window

7. Return Procedure

• Email your return request to support@shriradhagovindstore.com
• Pack the item properly and attach invoice
• Ship to the return address shared by our team
• Include all original accessories and freebies
• Customer bears responsibility for damage during return shipping

8. Return Shipping Costs

Customer is responsible for return shipping unless the error is on our end. We suggest using trackable couriers for safety.

9. Customer Data

Remove any personal or sensitive data from returned items. We are not liable for data loss or exposure.

10. Processing Time

Refunds are processed within 7 business days after we receive and inspect the item. Bank processing delays are beyond our control.

11. Cancellation of Return

You may cancel your return request by emailing support@shriradhagovindstore.com before the product is picked up or shipped.

12. Refusal of Return

We reserve the right to reject any return request that violates this policy or legal norms.

13. Policy Updates

We may revise this policy at any time. Continued use of our website implies your acceptance of the updated policy.

14. Force Majeure

We are not responsible for delays caused by events outside our control, including natural disasters, pandemics, or government actions.

15. Contact

Email: support@shriradhagovindstore.com

Phone: +91 7500533505

Address: 155, 2nd Floor, Madan Mohan Ghera, Vrindavan, Mathura – 281121