Privacy Policy

Effective Date: May 25, 2025

Website: https://shriradhagovindstore.com

Store Address: 155, 2nd Floor, Madan Mohan Ghera, Vrindavan, Mathura, Uttar Pradesh – 281121

Contact: support@shriradhagovindstore.com | +91 7500533505

At Shri Radha Govind Store, your privacy is our priority. This policy explains what personal information we collect, how we use it, and how we protect it.

1. Information We Collect

• Personal Identification: Name, phone number, email, shipping/billing address.
• Payment Info: We process via secure gateways and never store your card or banking info.
• Device Data: IP address, browser, OS, cookies, referring URLs, analytics.
• Purchase History: Orders, preferences, feedback.
• Optional: Account preferences, saved items, wishlists.

2. How We Use Your Information

• To process orders and deliver your products.
• To send order confirmations, shipping updates, and emails.
• To provide customer service or process refunds.
• To personalize experience and suggest relevant items.
• To send newsletters and offers (only if opted in).

3. Legal Basis for Processing

We only process your data when:

• It is required for completing a purchase.
• You have given clear consent.
• We have a legitimate interest (like fraud prevention).

4. Sharing of Data

We do not sell your personal information. We may share it only with:

• Logistics/courier partners
• Payment gateways
• Email/SMS services for updates
• Government agencies if legally required

5. Data Retention

We retain data only as long as needed for support, compliance, or legal purposes. Unused accounts may be deleted or anonymized after 24 months of inactivity.

6. Data Protection

• SSL encryption is used for all data transfers.
• Stored data is protected by access restrictions.
• Regular audits are performed to detect any risks.

7. Cookies and Tracking

Cookies help us to:

• Keep products in your cart
• Remember your login
• Analyze and improve site usage

You can disable cookies in your browser, but some features may not function correctly.

8. Your Rights

• Access your data
• Update or correct your data
• Request data deletion (if permissible)
• Unsubscribe from marketing emails anytime

9. Children’s Privacy

This website is not intended for children under 13. We do not knowingly collect data from minors.

10. Third-Party Links

We may link to other sites. We are not responsible for their privacy policies or practices.

11. International Users

By using this site from outside India, you agree to transfer and process your data in India.

12. Data Breach Policy

In case of a breach, we will notify affected users within 72 hours and take immediate action.

13. Consent

By using our site, you consent to this policy. To withdraw consent, contact us at the details below.

14. Changes to This Policy

We may update this policy. The latest version will be indicated by the “Effective Date” above. Continued use of the site means acceptance of the updated terms.

15. Contact Us

Email: support@shriradhagovindstore.com

Phone: +91 7500533505

Address: 155, 2nd Floor, Madan Mohan Ghera, Vrindavan, Mathura – 281121