Terms and Conditions

Effective Date: May 25, 2025

Website: shriradhagovindstore.com

Store Address: 155, 2nd Floor, Madan Mohan Ghera, Vrindavan, Mathura, Uttar Pradesh – 281121

1. General Overview

• These terms govern your use of our website.
• By accessing the site, you agree to comply with these terms.
• We may update the terms without notice.
• Continued use signifies acceptance.

2. Eligibility

• Users must be at least 18 years of age.
• By using the site, you confirm your legal eligibility.
• Minors must use the site under parental guidance.
• Fake registrations are not allowed.

3. Account Registration

• Provide accurate and complete details.
• Do not share your login credentials.
• You are responsible for account activity.
• We reserve the right to suspend accounts.

4. Product Information

• Products listed may vary in availability.
• We strive to display accurate details.
• Images are for representation only.
• Prices may change without notice.

5. Payment Terms

• Payments are made through secure gateways.
• We do not store card or banking details.
• Orders are processed after full payment.
• Failed transactions must be reported immediately.

6. Shipping Policy

• Orders dispatched within 2–5 business days.
• Tracking details will be shared post-dispatch.
• Delays may occur due to courier services.
• We are not responsible for delivery errors beyond our control.

7. Return & Refunds

• Only defective/damaged items can be returned.
• Initiate returns within 7 days of delivery.
• Original packaging must be preserved.
• Refunds processed post-inspection.

8. Cancellation Policy

• Orders can be cancelled before dispatch.
• Post-dispatch, cancellation is not permitted.
• Refunds for cancelled orders processed within 7 days.
• We reserve the right to cancel unfulfilled orders.

9. User Conduct

• Do not post offensive content.
• Spamming and hacking are prohibited.
• Respect intellectual property rights.
• Avoid misusing services for fraudulent purposes.

10. Data Privacy

• User data is collected with consent.
• Information is used for order processing only.
• No data is sold to third parties.
• Refer to our Privacy Policy for more.

11. Cookies

• We use cookies for better user experience.
• Cookies remember preferences and login states.
• You can disable cookies in browser settings.
• Some features may not work without cookies.

12. Communication

• By using the site, you agree to receive service-related communication.
• We may contact you for updates and feedback.
• Opt-out options are available.
• We do not spam your inbox.

13. Legal Compliance

• We operate under Indian laws.
• Users must comply with local regulations.
• Illegal use of the platform is prohibited.
• Disputes subject to Mathura jurisdiction.

14. Third-Party Services

• We may use third-party tools or links.
• We are not liable for third-party practices.
• Use external services at your discretion.
• Always review third-party policies.

15. Security

• We employ SSL encryption for data safety.
• Regular audits ensure system security.
• User credentials must be protected.
• Do not disclose sensitive information.

16. Liability Limitations

• We are not liable for indirect damages.
• Website downtime is not our responsibility.
• No compensation for service unavailability.
• Use site at your own risk.

17. Intellectual Property

• All content is owned by Shri Radha Govind Store.
• Unauthorized reproduction is prohibited.
• Logos and designs are proprietary.
• Violators will face legal consequences.

18. Changes to Services

• We can change or discontinue features.
• No liability for service suspension.
• Users must stay updated on changes.
• Feedback is welcome but not binding.

19. Force Majeure

• We are not responsible for events beyond control.
• Includes natural disasters and strikes.
• Delays due to force majeure will be communicated.
• Refunds handled as per situation.

20. Dispute Resolution

• In case of dispute, contact support first.
• We strive to resolve disputes amicably.
• Unresolved matters handled under Mathura jurisdiction.
• Users waive class-action rights.

21. Reviews & Feedback

• User reviews help improve service.
• Avoid posting false or misleading feedback.
• We reserve the right to moderate reviews.
• Feedback may be used in marketing.

22. Governing Law

• These terms governed by Indian law.
• Legal matters settled in Mathura courts.
• This agreement supersedes prior communications.
• In case of conflict, local laws prevail.

23. Termination

• We may terminate access for violations.
• Users can also delete their account anytime.
• Post-termination, access to content is revoked.
• No refunds on termination due to misconduct.

24. Entire Agreement

• These terms form the entire agreement.
• Supersede any prior agreements.
• All communications are subject to this document.
• Waiver of any term must be in writing.

25. Contact

• Email: support@shriradhagovindstore.com
• Phone: +91 7500533505
• Address: 155, 2nd Floor, Madan Mohan Ghera, Vrindavan
• Visit: https://shriradhagovindstore.com